Frequently asked questions

How do I care for my jewelry?


Your jewelry purchase includes an individually wrapped polishing cloth for quick touch-ups. Use silver polish to clean your jewelry. Never use cleaning products that you dip jewelry into. Bracelet magnets are STRONG and should be slid or pinched apart. If you try to pull or yank the bracelet apart, you will ruin the bracelet front and magnet. DO NOT WEAR MY BRACELETS IF YOU HAVE A PACEMAKER.




What is your return policy?


I gladly accept returns Contact me within: 14 days of delivery for authorization Ship items back within: 21 days of delivery. I don't accept exchanges or cancellations. But please contact me if you have any problems with your order. Conditions of return Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value and that amount will be deducted from your refund.




What is my bracelet size?


Measure your wrist and add 1/4 to 1/2 inch for comfort. Order that size. Bracelet sizes listed are finished sizes. If your wrist measures 7" order a 7 1/4" or 7 1/2". If I don't have your size listed, contact me at altasornamentation@twcny.rr.com. I'm able to add links to the magnet connection to increase the size. Custom orders are also welcome.




Does your jewelry "turn"?


There is a wealth of information on the Internet regarding this. Please visit this site among others: https://blog.centimegift.com/does-sterling-silver-tarnish/




Can you help me identify my silver pattern?


This is a comprehensive site that specializes in pattern identification and purchase: https://www.replacements.com/




Can you be allergic to silver?


Here's a good article: https://dermnetnz.org/topics/jewellery-allergy/




Can everyone wear a magnetic closure bracelet or necklace?


NO! Do not wear magnetic closures if you have a pacemaker.




What is your processing time?


Most orders are packaged the same business day. Custom orders will take longer.




What is your estimated shipping time?


2-5 business days for first class and 1-3 business days for priority mail. I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.




Can you gift wrap?


Your purchase comes in an organza bag and includes an individually wrapped polishing cloth, pattern information, a business card, the story of Alta and a Greater Ithaca Art Trail brochure, a sweet treat and, of course, your jewelry! It's all wrapped in white tissue and tied with a cheerful bow!




Do you accept returns?


I gladly accept returns. Contact me within: 14 days of delivery for authorization

Ship items back within: 21 days of delivery. I don't accept exchanges or cancellations. But please contact me if you have any problems with your order.

Conditions of return: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value and that amount will be deducted from your refund.





MY STUDIO

By appointment only.

Lake Road Dryden, New York