Frequently asked questions
How do I care for my jewelry?
Your jewelry purchase includes an individually wrapped polishing cloth for quick touch-ups. Use silver polish to clean your jewelry. Never use cleaning products that you dip jewelry into.
What is your return policy?
I gladly accept returns
What is my bracelet size?
Measure your wrist and add 1/4 to 1/2 inch for comfort. Order that size.
Does your jewelry "turn"?
There is a wealth of information on the Internet regarding this. Please visit this site among others: https://blog.centimegift.com/does-sterling-silver-tarnish/
Can you help me identify my silver pattern?
This is a comprehensive site that specializes in pattern identification and purchase: https://www.replacements.com/
Can you be allergic to silver?
Here's a good article: https://dermnetnz.org/topics/jewellery-allergy/
Can everyone wear a magnetic closure bracelet or necklace?
NO! Do not wear magnetic closures if you have a pacemaker.
What is your processing time?
Most orders are packaged the same business day. Custom orders will take longer.
What is your estimated shipping time?
2-5 business days for first class and 1-3 business days for priority mail. I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Can you gift wrap?
Your purchase comes in an organza bag and includes an individually wrapped polishing cloth, pattern information, a business card, the story of Alta and a Greater Ithaca Art Trail brochure, a sweet treat and, of course, your jewelry! It's all wrapped in white tissue and tied with a cheerful bow!
Do you accept returns?
I gladly accept returns. Contact me within: 14 days of delivery for authorization
Ship items back within: 21 days of delivery. I don't accept exchanges or cancellations. But please contact me if you have any problems with your order.
Conditions of return: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value and that amount will be deducted from your refund.